Privacy Policy | Tristan Trading

This Privacy Policy explains how the company ("Tristian Capital", "we", "us", or "our") collects, uses, and shares information when you visit or use https://tristan-trading.com/ (the "Site") and any related services (collectively, the "Services"). By using the Site, you acknowledge this Privacy Policy.

1) Who We Are

Tristan Capital is a business based in Austria. If you have questions about this Privacy Policy or how we handle information, contact us at hello@tristan-trading.com.

2) Information We Collect

We collect information in three main ways: (a) information you provide to us, (b) information collected automatically when you use the Site, and (c) information we receive from service providers (for example, payment processors).

A. Information you provide
Depending on how you use the Services, you may provide:

Contact details (such as your name, email address, and phone number).
Account or subscription details (such as login identifiers, membership status, and support messages).
Order and billing details (such as billing address and transaction confirmations).
Any information you submit through forms, surveys, or communications with us.

B. Information collected automatically ("Device Information")
When you visit the Site, we may automatically collect information about your device and how you interact with the Site, including:

Browser and device information (such as device type, operating system, and browser type).
IP address and approximate location (e.g., country/region inferred from IP).
Time zone and language settings.
Pages viewed, links clicked, referring/exit pages, and the date/time of your visits.
Diagnostic and performance data that helps us maintain and improve the Site.

We refer to this automatically collected information as "Device Information".

C. Cookies and similar technologies
We use cookies and similar technologies (such as pixels, tags, and web beacons) to operate the Site, understand usage, and improve marketing effectiveness. Cookies are small data files placed on your device that often include an anonymous unique identifier.

You can learn more about cookies and how to control them at: https://www.allaboutcookies.org.

3) How We Use Your Personal Information

We use Personal Information (which may include Device Information and information you provide) to:

Provide and operate the Services, including processing purchases and delivering access.
Communicate with you, including responding to support requests and sending service-related messages.
Screen for potential risk, abuse, or fraud and maintain platform security.
Improve and optimize the Site, including analytics about how users browse and interact with the Site.
Market and advertise our Services where permitted, in line with any preferences you have shared with us.
Comply with legal obligations and enforce our terms.

4) Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your Personal Information only when we have a lawful basis to do so, including:

Contract: to provide the Services you request (for example, fulfilling an order or providing access).
Legitimate interests: to secure and improve our Services, prevent fraud, and understand how the Site is used.
Consent: for certain marketing communications or where required by law. You may withdraw consent at any time.
Legal obligation: to comply with applicable laws and regulations.

5) Sharing Your Personal Information

We may share Personal Information with third parties that help us operate the Site and deliver the Services, such as hosting providers, analytics providers, payment processors, customer support tools, and email delivery services.

For example, we may use Google Analytics to understand how customers use the Site. You can read more about Google's practices here: https://policies.google.com/privacy and opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also disclose Personal Information to comply with applicable laws and regulations, respond to lawful requests (such as subpoenas or court orders), and protect our rights, property, and safety, as well as the rights, property, and safety of others.

6) Behavioural Advertising

We may use Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you where permitted by law. For more information about targeted advertising, visit the Network Advertising Initiative (NAI): http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

7) Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no consistent industry understanding of how to interpret DNT signals, we do not currently respond to them.

8) International Transfers

Your information may be processed outside of your country, including in countries that may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

9) Data Retention

We keep Personal Information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain order records for accounting and compliance purposes.

10) Your Rights

Depending on where you live, you may have rights relating to your Personal Information, including the right to access, correct, update, delete, or object to certain processing. EEA/UK residents may also have the right to data portability and to lodge a complaint with their local supervisory authority.

To exercise your rights, contact us at hello@tristan-trading.com. We may need to verify your identity before fulfilling certain requests. We may deny requests where permitted by law (for example, where a request is manifestly unfounded, excessive, or conflicts with legal obligations).

11) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no method of transmission over the Internet or method of electronic storage is completely secure.

12) Children's Privacy

The Services are not intended for children under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information to us, contact hello@tristan-trading.com.

13) Regulatory Notice (UK)

Tristian Capital does not provide regulated investment services and is not authorised by the UK Financial Conduct Authority (FCA) to offer investment or trading services. UK residents should ensure any broker or platform they use is appropriately authorised and consider obtaining independent advice before trading.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version on this page and update the "Last updated" date above.

15) Contact Us

If you have questions, requests, or complaints about our privacy practices, contact us at hello@tristan-trading.com.

Disclaimer: Trading foreign exchange carries a high level of risk and may not be suitable for all individuals. The high degree of leverage can work against you as well as for you. Before deciding to invest in foreign exchange or other markets you should carefully consider your investment objectives, level of experience and risk appetite. Between 79,5%-89% of retail investor accounts lose money when trading CFD’s. You should consider whether you can afford to take the high risk of losing your Money. We Do not touch any of our members funds and simply work off of affiliate links to the given broker. his site contains affiliate links to products/services. We receive a commission for purchases made through these links.

Contact

hello@tristan-trading.com